AI-powered dashboard for monitoring SLA breaches, ticket trends, and support team performance using real-time analytics and automation.

Simulates incident handling in data centers using Python and SimPy. Analyze how staffing levels, shift timing, and triage rules affect SLA compliance, resolution time, and backlog size.

Sistema automatizado de monitoramento de SLA com cálculo de dias úteis, geração de relatórios Excel e envio de e-mails via Outlook

“Excel-based logistics performance analysis with KPIs, visualizations, and insights (OTIF, delays, returns, SLA)

A tool created for the national CyberChallenge.it (CTF Attack-Defense), designed to monitor the status of services in real time, detect SLA decreases, lost flags and attacks, extracting information from the scoreboard and presenting alerts and data to consoles.