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From errbot documentation, send() requires a valid identifier as created by the build_identifier().
Unfortunately, the existing mattermost-backend build_identifier() does not play nice with a single string identifier as used in the example. Moreover, the existing build_identifier() does not return a single identifier object (as done so within the other backends).
Lastly, there's no documentation on what string identifiers may be used by the mattermost-backend's build_identifier() in order to create valid identifier objects.